05--FAQ

FAQ

At Smile and Goodwill co.,ltd., we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at +66038277906 or lab@pitaksit.com.

[CUSTOMER SERVICE]
[SALES]
[QUESTION] How to your confidence ?

[ANSWER]

Payment term: 30% cash deposit and rest on showing Fax BL

[SUPPORT]
[QUESTION] I not understand shipment ?
[ANSWER]

Commonly Used Shipping and Payment Terms

Shipping Terms

EXW (Ex Works)
A Term of Sale which means that the seller fulfills the obligation to deliver when he or she has made the goods available at his/her premises (i.e., works, factory, warehouse, etc.) to the buyer. In particular, the seller is not responsible for loading the goods in the vehicle provided by the buyer or for clearing the goods for export, unless otherwise agreed. The buyer bears all costs and risks involved in taking the goods from the seller's premises to the desired destination. This term thus represents the minimum obligation for the seller.

 

FCA (Free Carrier)
A Term of Sale which means the seller fulfills their obligation when he or she has handed over the goods, cleared for export, into the charge of the carrier named by the buyer at the named place or point. If no precise point is indicated by the buyer, the seller may choose, within the place or range stipulated, where the carrier should take the goods into their charge.

 

FAS (Free Alongside Ship)
A Term of Sale which means the seller fulfills his obligation to deliver when the goods have been placed alongside the vessel on the quay or in lighters at the named port of shipment.This means that the buyer has to bear all costs and risks of loss of or damage to the goods from that moment.

 

FOB (Free On Board)
An International Term of Sale that means the seller fulfills his or her obligation to deliver when the goods have passed over the ship's rail at the named port of shipment. This means that the buyer has to bear all costs and risks to loss of or damage to the goods from that point. The FOB term requires the seller to clear the goods for export.

 

CFR (Cost and Freight)
A Term of Sale where the seller pays the costs and freight necessary to bring the goods to the named port of destination, Terms of Sale but the risk of loss of or damage to the goods, as (continued) well as any additional costs due to events occurring after the time the goods have been delivered on board the vessel, is transferred from the seller to the buyer when the goods pass the ship's rail in the port of shipment. The CFR term requires the seller to clear the goods for export.

 

CIF (Cost, Insurance and Freight)
A Term of Sale where the seller has the same obligations as under the CFR but also has to procure marine insurance against the buyer's risk of loss or damage to the goods during the carriage. The seller contracts for insurance and pays the insurance premium. The CIF term requires the seller to clear the goods for export.

 

CPT (Carriage Paid To)
A Term of Sale which means the seller pays the freight for the carriage of the goods to the named destination. The risk of loss of or damage to the goods, as well as any additional costs due to events occurring after the time the goods have been delivered to the carrier, is transferred from the seller to the buyer when the goods have been delivered into the custody of the carrier. If subsequent carriers are used for the carriage to the agreed upon destination, the risk passes when the goods have been delivered to the first carrier. The CPT term requires the seller to clear the goods for export.

 

CPT (Carriage Paid To)
A Term of Sale which means the seller has the same obligations as under CPT, but with the addition that the seller has to procure cargo insurance against the buyer's risk of loss of or damage to the goods during the carriage. The seller contracts for insurance and pays the insurance premium. The buyer should note that under the CIP term the seller is required to obtain insurance only on minimum coverage. The CIP term requires the seller to clear the goods for export.

 

DAF (Delivered At Frontier)
A Term of Sale which means the sellers fulfill their obligation to deliver when the goods have been made available, cleared for export, at the named point and placed at the frontier, but before the customs Terms of Sale border of the adjoining country.

 

DDU (Delivered Duty Unpaid)
A Term of Sale where the seller fulfills his obligation to deliver when the goods have been made available at the named place in the country of importation. The seller has to bear the costs and risks involved in bringing the goods thereto (excluding duties, taxes and other official charges payable upon importation) as well as the costs and risks of carrying out customs formalities. The buyer has to pay any additional costs and to bear any risks caused by failure to clear the goods for in time.

 

DDP (Delivered Duty paid)
"Delivered Duty Paid" means that the seller fulfills his obligation to deliver when the goods have been made available at the named place in the country of importation. The seller has to bear the risks and costs, including duties, taxes and other charges of delivering the goods thereto, clear for importation. While the EXW term represents the minimum obligation for the seller, DDP represents the maximum.

 

DES (Delivered Ex Ship)
A Term of Sale where the seller fulfills his/her obligation to deliver when the goods have been made available to the buyer on board the ship, uncleared for import at the named port of destination. The seller has to bear all the costs and risks involved in bringing the goods to the named port destination.

 

DEQ (Delivered Ex Quay, [Duty Paid])
A Term of Sale which means the DDU term has been fulfilled when the goods have been available to the buyer on the quay (wharf) at the named port of destination, cleared for importation. The seller has to bear all risks and costs including duties, taxes and other charges of delivering the goods thereto.

 

 

Payment Terms

Cash in Advance
Upfront cash to exporters before shipment.

 

Letter of Credit (L/C)
A letter issued by a bank authorizing the bearer to draw a stated amount of money from the issuing bank, its branches, or other associated banks or agencies.

 

Open Account
An unpaid credit order.

 

Consignment
Payments deferred until goods sold.

 

Telegraphic Transfer (T/T)
Electronic transfers of funds through banks.

 

[PRODUCT / SERVICE SPECIFIC]
[QUESTION] How To Identify Better Buyers
[ANSWER]

  • Member Authentication

    • If the buyer is not authenticated, ask him to be checked.

      You can also do a check with the business registrar in the buyer's country.

    • To ensure you can contact the buyer, call the buyer directly through phone numbers provided in his member's profile.

  • Bank Information

    • You can request for a copy of the buyer's bank information. The bank information contains the buyer's bank name and contact numbers and you can contact the bank for more information about the buyer.

  • Credit Reports

    • You can see the list of Credit Rating Agencies that provide credit reports on this buyer. Click the link to visit these Credit Rating Agencies to purchase reports on the buyer.

  • Trade Dispute history

    • This shows you the trade disputes this buyer has with other members. You can see the type of product involved, date filed and status of the each dispute.

    • Contact these members to understand about their disputes. This helps you to know the buyer better.

  • Who Trust him

    • Under Trust Networks, you can see who trusted this buyer, and whom he trusted. Contact them and ask questions.

  • Provide Sufficient Information About Your Product

    • Provide clear description about your product. Include product origin, quality, grading, condition, authenticity and any relevant information the buyer may be interested. When you post your product into your include these information.

    • Provide pictures for your products in your

    • Provide information on warranty, exchange and return policies.

    • Answer promptly to buyer's questions on your product and company. This will prevent misunderstandings from arising.

    • Be careful of buyers who are not concerned with costs.

    • Be careful with buyers with shipping addresses from countries (e.g. Nigeria) found to be link with high incidents of fraud.

  • Shipping Arrangement

    • Specify who will be paying for shipping and insurance costs.

    • Provide the buyer a copy of the shipping documents once order has been shipped. Maintained records of all shipping documents as proof.

    • Use a shipping firm that provides online tracking. Allow the buyer to use track as well.

  • Payment Method

    • Establish a timeframe with buyer, making it clear how long you will wait for payment.

    • Cash/Telegraphic Transfer is the fastest way to receive money from buyer, and least risk of payment defaults.

    • Be careful of credit card payment. Make sure the credit card transaction is authorised by the bank and the card is not a stolen one.

    • Escrow services ensures seller receives the payment after the buyer receives the shipment. If the buyer insist on a specific escrow service provider, ask why. But be sure to use trusted escrow services as they are fraudulent escrow providers too.

[QUESTION] How To Identify Better Seller
[ANSWER]

  • Seller Authentication

    • You can also do a check with the business registrar in the seller's country.

    • To ensure you can contact the seller, call the seller directly through phone numbers provided in his member's profile.

  • Bank Information

    • You can request for a copy of the seller's bank information. The bank information contains the seller's bank name and contact numbers and you can contact the bank for more information about the seller.

  • Who Trust him

    • Under Trust Networks, you can see who trusted this seller, and whom he trusted. Contact them and ask questions.

  • Be Careful When Offer Sounds Too Good To Be True
    When a seller offers you a product that is way below the market prices, you need to be careful. Such offers might be fake to attract your attention. Use research on market prices on products to give an indication what would be a reasonable price

After you have identified the seller, the next step is to contact him.

  • Ask About The Product

    • Do not rely solely on product pictures to gauge product quality. Ask questions on the product quality, grading, conditions, etc.

    • Check with other competing sellers to see if the price is way below the market rate. Be careful if the price is too good to be true.

    • Confirm Product authenticity. Ask for certificate of origin/proof if available.

    • Ask about warranty, exchange and return policies.

  • Shipping Arrangement

    • Find out who will be paying for shipping and insurance costs.

    • Get the seller to provides a copy of the shipping documents once order has been shipped.

    • Ask the seller to use a shipping firm that provides online tracking so that you can track the shipment too.

    • Arrange for an inspection service if required.

  • Payment Method

    • Cash/Telegraphic Transfer is the fastest way to send money to the seller, but it also has high risk when the seller defaults.

    • Credit Card provides a better level of protection. Check with your bank for more information.

    • Escrow services ensures buyer receives the products before payment is release to the seller. If the seller insist on a specific escrow service provider, ask why. But be sure to use trusted escrow services as they are fraudulent escrow providers too.

    • You can also apply for a Letter of Credit from your bank for your seller.

    • Be careful when seller asks you to use money transfer services that cannot trace the seller from the account such as Western Union.

lab@pitaksit.com : Tel:+6638277906

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